Credit Counseling

Whether you want to reduce debt, better manage your living expenses, or achieve some other financial goal, Clearpoint’s Budget and Credit Counseling can help. And it’s free. Credit counseling is a service that allows consumers to work one on one with a certified counselor who reviews their monthly expenses, credit history, and outstanding debts and helps develop a plan for achieving improved financial health.

During your counseling session, a certified credit counselor will review your financial situation, discuss your goals, and offer recommendations to help you meet those goals. Your session will include the following:

  • Personalized Action Plan and Budget
  • Free Credit Report Review
  • Free FICO Score

Everyone’s goals are different. You may be overwhelmed by credit card debt and worried about poor credit, or you may simply wish to get organized and create a plan to reach important goals like buying a home or planning for retirement. A credit counseling session with a nonprofit agency like Clearpoint will help you better address your concerns and achieve your personal financial goals.

How It Works

If it sounds like Clearpoint’s Budget and Credit Counseling service would benefit you, read on for an introduction to how it works, or watch the video below.

Watch this brief introduction to our credit counseling service.


1. Meet With Your Credit Counselor

Counselors are available to meet over the phone, online or face to face. Your counselor will start your session by reviewing your current situation and discussing your financial goals and concerns.

2. Develop a Budget and Action Plan

Together with your credit counselor, you will develop a plan and budget to meet your goals while taking into account your expenses, debt and savings. As part of your action plan your counselor may recommend a debt management program to help pay off your debt safely and conveniently.

3. Review and Execute Your Financial Plan

Following your session, your counselor will send you a digital or printed packet that contains your action plan, a written overview of your current financial picture, and other recommendations, strategies, and valuable information. You’ll then be able to begin working toward your financial goals.

4. Follow Up

Your counselor will check in with you after 5–7 business days to make sure that you’re off to a good start. In addition, should you find yourself struggling to stick with your plan, you can request a follow-up session, during which your counselor can help adjust your budget, provide encouragement and answer any new questions you may have.

For more details on the Clearpoint counseling process, click here.

Our experience with Clearpoint Credit Counseling is remarkable as they have helped us understand how to remove that overwhelming and disastrous financial burden from our lives. Our Clearpoint counselor is always welcoming, empathetic, professional and experienced and he has allowed us to live our lives as we had dreamed—free from the nightmare of the intimidating phone calls, the threatening letters and the guilt we felt.

Who Can Benefit from Credit Counseling?

Are you wondering whether credit counseling is right for you? Ask yourself these questions:

  • Do you put more than 20% of your income toward non-mortgage debt?
  • Do you struggle to make your monthly payments?
  • Do you live paycheck to paycheck with little or no savings?
  • Do you pay with credit cards because cash is not available?
  • Do you think about how much easier life would be if you could repay your debt?

If you answered “yes” to some of these questions, you are not alone. Thousands of consumers are behind on credit card accounts, medical bills, car payments and other financial commitments. These debts can spiral out of control and make life a daily challenge.

If you feel like you’re in over your head, a credit counseling session can help you regain control. Our credit counselors can explain your available options and help you climb out of debt.

In addition, your credit counseling session will give you recommendations and a plan to help you achieve important financial goals like:

  • Buying a home
  • Buying a car
  • Saving for emergencies
  • Funding retirement
  • Sending your children to college
  • Planning for a vacation

For more on how you can benefit from credit counseling with Clearpoint, click here.

Ready to Make a Plan?

Review your budget goals, get your credit score, and start paying down debt.

Start Now

Why Choose Clearpoint?

If you’re considering credit counseling, there are many reasons to consider working with Clearpoint. We are:

  • Nonprofit. You can trust us to provide objective advice and services that benefit you, the consumer.
  • Education focused. Since your financial well-being is our top priority, our counseling model rests on teaching you how to manage your money and providing you with solutions to your individual financial situation.
  • Fully certified. The National Foundation for Credit Counseling (NFCC) is the largest, longest serving and most well-respected credit counseling network in the country. All Clearpoint counselors must be NFCC-certified, which means they have studied counseling principles, understand consumer rights and responsibilities, and have passed examinations showing their proficiency in these and other areas.
  • BBB accredited. We’re a system-wide accredited business of the Better Business Bureau with an A+ rating.

Other Frequently Asked Questions

How much does credit counseling cost?

Nothing; we offer this service free of charge.

I need credit counseling so that I can file for bankruptcy. Is this service right for me?

No, but we can help you via a special counseling service we offer just for those filing for bankruptcy. For more information on this service, click here.

If you pull my credit report, will it affect my credit?

No. When we pull your credit it’s considered an “educational pull” rather than an indication that you’re seeking new credit. Pulling your credit report gives us critical information about your financial situation and helps us to better help you, so we highly recommend it.

Read our credit counseling FAQ for answers to many other questions, including what to expect during your counseling session.

Get Started

You can receive credit counseling three different ways. Read below and pick the one that works best for you.

  • Online Counseling

    Our counselors will work with you at your own pace via email or phone to review your financial situation and develop a plan to achieve your goals. To get started, fill out an online counseling form and we’ll be back in touch shortly.

    Start Now
  • Phone Counseling

    For a phone session with one of our certified counselors, call us Monday–Friday, from 7 a.m. to 11 p.m. ET. If for some reason a counselor is unavailable to assist you immediately, we’ll gladly schedule a phone session for a later time.

  • Face-to-face Counseling

    To set up an in-person session with one of our counselors, view our list of locations and call us to schedule an appointment at the office nearest you.


Additional Resources

Here are links to a few additional resources related to our credit counseling service.

Ready to Make a Plan?

Review your budget goals, get your credit score, and start paying down debt.

Start Now

Ready to Make a Plan?

Review your budget goals, get your credit score, and start paying down debt.

Start Now