The Project Porchlight Program assists borrowers affected by natural or human-instigated disasters. The program’s primary goal is to help borrowers create and follow a recovery plan to successfully return to their pre-disaster ‘normal’ as quickly as possible.
The chaos and disruption experienced during and after a disaster is significant. In addition to securing safety, transportation, and basic needs, victims of disaster face a steep learning curve to understand their rights, responsibilities, and options for recovery. They may no longer be able to rely on their usual routines, organizational tools, and support network to help them navigate these challenges.
Project Porchlight provides clients with the tools, education, and support needed to take control of their recovery by creating a tailored experience that combines:
Project Porchlight accelerates recovery through the early creation of a personalized plan and regular check-ins to overcome setbacks and maintain forward momentum. We strive to increase the use of FEMA aid by assisting clients through the application and appeals process while promoting engagement with financial and partner institutions throughout the recovery process.
We also provide a mobile-friendly, customized, and regularly updated learning experience. The portal includes moderated forums which allow disaster victims to share experiences, resources, and support. Tailored modules teach users how to avoid common scams, navigate insurance issues, connect with assistance programs, prepare for future disasters, and more.
Project Porchlight is staffed by HUD-approved counselors, equipped with specialized, disaster-focused
training. Counselors leverage phone and text capability and an extensive branch network to reach consumers nationwide. An advanced communication infrastructure, talented bilingual workforce, continuous call monitoring system, and dedicated QA team provides superior client interaction.
Fannie Mae’s Disaster Response Network – Homeowners can see if Fannie Mae owns their loan and request help by visiting the Loan Lookup Tool at KnowYourOptions.com/loanlookup or by calling 1-800-2FANNIE (1-800-232-6643).
Our team looks forward to bringing Project Porchlight to your organization.
Director of Business Development